SERVICES
Yuan Yuan Helpline 圆缘助线
Yuan Yuan Helpline 圆缘助线 – Mandarin Telephone Counselling
 
Yuan Yuan Helpline was formed in 2006 by a group of volunteers to provide everyday people with FREE telephone counseling services to help them cope with bereavement, critical illness, or other crises. In other cases, we warmly offer this service to callers facing unexpected challenges in their lives or who may just need a listening ear. When necessary, callers are referred to Shan You face-to-face counseling services. Yuan Yuan Helpline is delivered by trained volunteers, who are supervised by Shan You professional counsellors.
 
In FY 2014-2015, the Helpline received a total of 1848 calls from members of the public. This is a 30.6% increase from the 1415 calls received from the previous FY 2013-2014.
 
 
Counselling Service for Animal Lovers

Dealing with the illness and death of a beloved pet or encountering the case of abused animals can be very stressful, especially for an animal lover. An animal lover or pet owner empathizes deeply with animals, recognizing that animals suffer pain just like humans do. They care for animals affectionately and a loss can trigger complex emotions related to death and dying.

During such times, our professional counsellors at Shan You can provide support through the phone helpline or face-to-face, to help individuals affected by shock and grief.
 
 
 
Yuan Yuan Helpline: 6741 0078

Operating Hours

Mondays-Fridays: 12 pm to 6 pm

Saturdays: 1 pm to 5 pm

Closed on Sundays and Public Holidays
 

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